isuzu trucks

Customer Care

Customer Care Team

A Caring Company

The brainchild of our Honorary chairman ‘CARE’ (Customer facing, Always listening, Reliable and trustworthy, Efficient and friendly) is Isuzu’s unique award-winning sales and aftersales customer service programme. This programme has won many awards and as a consequence the DTI recognises as a ‘benchmark company’. As a result we often host visits from companies from all over the UK (and some from overseas) that are looking to improve their own customer service and CRM programmes.

Our unique, all-encompassing CARE programme firstly ensures that we build the right vehicle for your operation. Then throughout the vehicle’s warranty period our own staff will continue to contact you to ensure you’re happy with the product and the service you’re receiving from our dealer network.

This far-reaching programme is unique certainly within the commercial vehicle industry. We are confident in our products, with our people and our dealer network and that’s why in every Isuzu truck we provide the direct telephone numbers of our key personnel including the chairman’s - who even discloses her home telephone number.

3 Years Unlimited Mileage Warranty

Isuzu is the only UK truck manufacturer to offer 3 years unlimited mileage warranty (excluding paintwork, bodywork and ancillary equipment) on its entire product range. This warranty is offered subject to the vehicles being purchased and maintained within the UK and following Isuzu’s service and maintenance schedules using Isuzu approved parts, oils etc). For full terms and conditions you can download these at the bottom of our ‘home page’ under the heading ‘warranty terms and conditions’.

Emergency Assistance

Included in our warranty package is automatic free registration with Isuzu Commercial Assistance. This is a network of approved commercial vehicle breakdown and recovery operators who work in conjunction with our dealer network to get to you just as quickly as possible. All of these approved operators has been trained to work on Isuzu products and nine times out of 10 will repair your vehicle at the roadside. In the event that this is not possible you’ll be recovered to the nearest approved Isuzu dealership for the repair to be carried out there. This service is at no extra cost to you whilst the vehicle is within its warranty period – another industry-first – and of course it’s available 24 hours a day, 365 days a year. Isuzu Commercial Assist – Freephone 0800 008 7210 or call 01707 640496

CARE in Action

To get a better understanding as to why our customer service is as good and as different as we say it is, please watch our CARE in Action video.

Customer Care Team

Lisa Smith | General Manager - CARE

Lisa Smith

07881244780

Monday-Thursday - 09:00-17:00

Syan Hancock | Customer Care Supervisor

Syan Hancock

01992 632595

07970713855

Monday-Friday - 09:00-17:00

Lynda Cam | Customer Care Liaison Executive

Lynda Cam

01246 558488

Monday-Friday - 09:00-17:00

Michelle Hicks | Customer Care Liaison Executive

Michelle Hicks

0121 386 3377

Monday- Friday - 09:00-17:00

Fred Altree | Customer Care Liaison Executive

Fred Altree

01843 868860

Tuesdays & Wednesdays - 09:00-17:00

Emma Bates | Customer Care Liaison Executive

Janice Waknell

01707 282930

Monday-Friday - 09:00-17:00

Mission statement

to be the first truly customer-facing truck manufacturer in the world.

What does Care mean?

Customer facing

Always listening

Reliable & trustworthy

Efficient & friendly

"At Isuzu, we never forget that you, the Customer, are the most important stakeholders in our business. You have my personal commitment that we’ll do everything we can to ensure your experience of owning an Isuzu truck is as trouble-free and hassle-free as possible.”
Nikki King O.B.E, Honorary chairman, Isuzu Truck (UK) Limited
Nikki King O.B.E